Cases Ladder is pleased to let everyone know that we’ve come up with a way to keep the site up and running.

For the month of March, everything will continue as-is.

Starting April 1st, in order to cover the costs of upcoming hardware migration, our bandwidth and overhead, we will need to collect a small yearly membership fee. With the economy where it is, we worked very hard to keep the yearly ante (membership fee) as little as possible.

If enough community members sign-up, we can make this work for less than $1.70 a month. Because of the way credit card companies bill us, we do need to collect the full year $20 membership at sign-up.

Please know that we’ve listened carefully to your feedback and think this amount meets your suggestions. We also heard that you want to give the gift of a membership to a friend. So, when you sign up to your membership, you can sponsor a friend for a year at only $10.

We will provide further updates over the next few weeks as we approach the start of the membership drive.

Thank you for your patience and continued loyalty.

The Team at Cases Ladder
----------------------------------------
Rhonda
Customer Support Staff
Case's Ladder, Inc.
http://www.casesladder.com/

• Re: Important Info--- Please Read.... View
    by haraz on March 24, 2009 at 18:42:39 PDT
  
  : To the Hoyle Community,

  : Cases Ladder is pleased to let everyone know that we’ve come up with a way to keep the site up and running.

  : For the month of March, everything will continue as-is.

  : Starting April 1st, in order to cover the costs of upcoming hardware migration, our bandwidth and overhead, we will need to collect a small yearly membership fee. With the economy where it is, we worked very hard to keep the yearly ante (membership fee) as little as possible.

  : If enough community members sign-up, we can make this work for less than $1.70 a month. Because of the way credit card companies bill us, we do need to collect the full year $20 membership at sign-up.

  : Please know that we’ve listened carefully to your feedback and think this amount meets your suggestions. We also heard that you want to give the gift of a membership to a friend. So, when you sign up to your membership, you can sponsor a friend for a year at only $10.

  : We will provide further updates over the next few weeks as we approach the start of the membership drive.

  : Thank you for your patience and continued loyalty.

  : The Team at Cases Ladder
  : ----------------------------------------
  : Rhonda
  : Customer Support Staff
  : Case's Ladder, Inc.
  : http://www.casesladder.com/

  
  

  • Re: Important Info--- Please Read.... View
      by haraz on March 26, 2009 at 17:17:47 PDT
    
    does this mean that only people that pay the fee can play at this site?
    HARAZ

    
    
    

    • Yes View
        by Katt6410 on March 27, 2009 at 09:44:11 PDT
      
      : does this mean that only people that pay the fee can play at this site?
      : HARAZ

      
      
      

      • Re: Yes View
          by WestTxCAT on March 27, 2009 at 12:34:49 PDT
        
        : : does this mean that only people that pay the fee can play at this site?
        : : HARAZ

        So not only do you have to pay for Case membership but you have to pay to play at this site? If you're not a case member, you won't be able to play here, correct?
        
        

        • Re: Yes View
            by Katt6410 on March 27, 2009 at 17:25:19 PDT
          
          Cat,

          The membership fee to play at Hoyle has nothing to do with your Case Membership. You do NOT have to be a premium or Case member to play at Hoyle.

          Thank you,
          Katt6410,OpManager
          Case's Ladder

          
          : : : does this mean that only people that pay the fee can play at this site?
          : : : HARAZ

          : So not only do you have to pay for Case membership but you have to pay to play at this site? If you're not a case member, you won't be able to play here, correct?

          
          

• Re: Important Info--- Please Read.... View
    by _afk_ on March 24, 2009 at 17:45:31 PDT
  
  will this be a flat rate per household/computer access or charged per case account?
  i'm just worried (esp with the economy as it is) that there are some people with aliases and multiples that would have to pay more than the stated amount. in this case, would you provide them with a discount or perhaps host a pancake breakfast fundraiser to help them offset the costs?
  
  • Re: Important Info--- Please Read.... View
      by Katt6410 on March 25, 2009 at 13:38:23 PDT
    
    Hi,

    It's $20 per account and if you want to sponsor a second name it will be a $10 fee for the second name. The $10.00 rate will only be available at the time the membership fee of $20.00 is being paid.

    Thank you,
    Katt6410,OpManager
    Case's Ladder

    : will this be a flat rate per household/computer access or charged per case account?
    : i'm just worried (esp with the economy as it is) that there are some people with aliases and multiples that would have to pay more than the stated amount. in this case, would you provide them with a discount or perhaps host a pancake breakfast fundraiser to help them offset the costs?

    
    

• Re: Important Info--- Please Read.... View
    by WestTxCAT on March 24, 2009 at 08:50:17 PDT
  
  Katt, I have a question....

  Why is the $20 yearly fee being paid to Case if the money is to keep the Hoyle site up and running? It sounds as if they are one and the same, and if that's the case, the whole situation has been misleading to the players.

  If Case and Hoyle are not affiliated and the money is to keep the site up and running (the site being Hoyle/Sierra game rooms?), why would we not be paying the $20 yearly fee to Hoyle?

  Thanks for clearing this up for me.

  WestTxCAT
  

  • Re: Important Info--- Please Read.... View
      by fantasia_sf on March 24, 2009 at 11:38:31 PDT
    
    --------------------------------------------------------------------------------
    Encore, Inc. owns the rights to the Hoyle brand, so there will be a contract between Encore and Case's Ladder that will permit us to manage and host the web-based games with the Hoyle name.
    ----------------------------------------
    Rhonda
    Customer Support Staff
    Case's Ladder, Inc.
    http://www.casesladder.com/

    ===================================================================================================================================================

    We just wanted to give everyone a quick update to let you know that we are currently working on the payment that will be in place Wednesday, 01 April 2009. The online payment options will be major credit cards (Visa, Mastercard, Amex, Discover) and online checks for a US bank account. Debit cards and pre-paid credit cards will be accepted, as long as they have a Visa or Mastercard logo on the front.

    If you have any questions, please feel free to contact our support department at the link below and we'll be glad to help you.

    http://hoylegames.igl.net/feedback.jsp
    ----------------------------------------
    Rhonda
    Customer Support Staff
    Case's Ladder, Inc.
    http://www.casesladder.com/